Purchase Policy


Cancellation policy

Once the payment has been made, to cancel the reservation the following conditions will apply:

  1. For cancellations made more than 48 hours before the start of the activity, 100% of the cost of the reservation will be refunded.
  2. For cancellations between 24 and 48 hours before the start of the activity, 50% of the cost of the reservation will be refunded.
  3. For cancellations made 24 hours before the start of the activity, no refunds are allowed.


1. Information about products

The information about the products, which includes descriptions, characteristics, photographs, videos, trade names, brands or logos or any other distinctive, will be shown to the client based on the material provided by Proyecto Los Aires.

2. Prices and shipping costs

The prices established by Proyecto Los Aires are indicated as retail price (RRP), as well as discounts on the final price. This price includes VAT, but does not include transport in all cases. Consult transport cost and exceptions when placing the order.

3. Payment

El pago de los pedidos es muy sencillo y solo hay que elegir el modo, que puede ser: – a través de tThe payment of orders is very simple and you only have to choose the method, which can be: – through transfer, – cash on delivery, – by Visa, Mastercard, American Express bank card – or through the ING payment platform Direct, REDSYS. The purchase will be considered effective when Proyecto Los Aires has registered the payment. It is essential that the order number and your name be indicated in the concept of the transfer. The cost of the transfer will be borne by the client. In the event that the POS (Point of Sale Terminal) informs of the denial of the card, the order will be automatically cancelled, informing the customer of said cancellation online. In the event that the Client detects any charge that is not appropriate in the account of the bank card used, they must contact Proyecto Los Aires as soon as possible, so that Proyecto Los Aires can take the pertinent actions.

4. Cancellation

Proyecto Los Aires will accept the cancellation of orders as long as the Client does so prior to the shipment of the product. Once the order has been shipped, for logistical reasons the order cannot be cancelled. In the event that the Customer wishes to return the product, he must do so through the standard return process.

5. Delivery

Proyecto Los Aires undertakes to deliver the order to the address indicated by the Client when placing the order. Proyecto Los Aires will only deliver orders that are within Spanish territory and the European Union. The logistics provider will make a first delivery without prior notice in accordance with its distribution planning. In the event that the Client is not available at the delivery address provided in the order, the logistics provider will contact the Client to agree on a time slot and a new address if necessary. In the event that delivery is not possible because the Customer is not available, the logistics provider will contact the Customer again to inform them of the collection point where they can go to pick up the order. The added cost of any delivery after the second delivery will be borne by the Customer. The client has the obligation to review the product upon delivery and notify any disagreement that may exist with it on the delivery note itself. He must notify any type of damage that may be due to poor logistics management within the first 24 hours. Any damage detected after the first 24 hours will not be applicable to said logistics manipulation but to misuse by the Client.

6. Return

In accordance with the current regulations agreed in Royal Legislative Decree 1/2007, the Client has the right to return their order within the first 14 business days from the delivery of said order, this being the constant in the delivery note. To do this, you should contact Proyecto Los Aires by sending an email to the following address hola@proyectolosaires.com/en, commenting on your situation. Proyecto Los Aires undertakes to make the payment of the order by the same means that the purchase was made within a period never exceeding 30 days as long as the product is perfectly closed and in the same conditions as it was sent. In accordance with the same regulations, the Customer must pay the direct return costs and, where appropriate, compensate for the damage to the object of the purchase.